Holiday rage: Where does it come from and what you can do about it.

This is a republication of a post I originally wrote last year.  I have updated and republished it here because you are most likely in the middle of your “Holiday Season” and this information might be useful to you.

If you think someone else might benefit from it, send them the link.

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The upside of the holidays is that most of us are in a festive mood with all the decorations, the music, the food, getting together with family, and so forth.

But, there is a darker side of holiday feelings. This darker side can include feelings of extreme anger (or rage), feelings of depression, and so forth.

In this article, I will address holiday rage.

During this season, we may find ourselves scurrying around to do last minute tasks (get somewhere or do something) and someone (or something) wrongly gets in the way and thwarts our efforts to accomplish our goals.

When we in a hurry, we may feel stressed and outside of our comfort zone (the place where things are going along as they should be).  When stressed, the threshold at which we get angry is lowered.

Note the words in italics.  “Scurrying” implies that you are under some pressure and “wrongly” implies that the person or thing that is blocking your goals is doing so intentionally. “as they should be (going)” implies that we are less in control of our and what is happening to us.

Let’s look at each of these “issues” and see how they relate to increased anger.

Scurrying

When you are “scurrying”, you are already in a heightened state of arousal.  In other words, you are on an emotional edge. This sensitizes you to (and amplifies or magnifies) any possible impediment (or threat) to your goals.

This magnification is similar to what happens when you speak into a microphone.  The amplifier attached to the mic takes your voice and makes it louder.

Because you are in a hurry, behind schedule, over-scheduled, late, or just trying to do too much at one time, you are overly focused on your immediate goal and you will tend to perceive anything (or anybody) who gets in the way of your goal as not only a threat but, because of your heightened state of arousal, as a mega threat.

Remember that the message of anger is that you perceive a threat that you believe you can eliminate if you throw enough force at it.

Consequently, you will tend to get very angry and energized to overpower the mega threat which is impeding your completing the task at hand. Notice the implication of the italicized words. The arousal of your hurrying about magnifies your perception of threat and amplifies the arousal of your anger.

The slow line, poorly written instructions, or distracted clerk which under “normal” conditions would elicit a feeling of frustration or mild upset, now elicits extreme anger or rage.

Wrong and intentional.

To see another person’s actions as both wrong and intentional will always push your anger button. In fact, the element of intentionality is a key component of anger that is often overlooked.

As an example.. you are walking down the street and someone forcefully bumps into you.  Your initial reaction might be to “push back”.  If the person apologizes or if the person is visually (or otherwise) impaired, the “bump” is now viewed in a very different context and there is no anger.

Or, if the actions of another are viewed as inappropriate but not as intentionally attempting to hurt or damage you in any way, you might feel annoyed but you don’t escalate into anger.

So, if someone makes you late by intentionally taking your parking place or cutting in line, the inadequate instructions prove that the company doesn’t give a rip or care about you, the end-user, or the distracted clerk is only there for the money, is poorly trained, or would rather be somewhere else, they are a mega-threat and your anger is completely justified to nullify the threat.

Again, notice the implication of the italicized words.

The way things should be..

This implies that you have a model of your world in your head which you may or may not be aware of.

Your model might involve wishful thinking along the lines of “I wish the lines would be shorter.” This is experienced as The lines should be shorter! It isn’t right that the lines are this long! or All these people are making it more difficult for me to get my shopping done!

The discrepancy between your model and reality may be perceived as a threat which can then elicit anger.

So, what can you do about it?

There are four actions you can take:

  1. take a breath
  2. Assess the nature of the threat, your model of the “world” and whether or not a real threat exists.
  3. Think about what could happen if you react in the way you are just about ready to do.
  4. Choose an appropriate response.

Take a breath.

The first step when you are dealing with any of the threat detecting emotions (anger, sadness, fear, disgust, anxiety) is to take a breath. Taking a breath lowers your arousal and gives you some psychological distance between you and the threat.  The few seconds or that you gain give you an opportunity to assess the nature of the threat and your options.

Note: If you are experiencing fear (not anxiety), you always want to escape from the situation.

The second step is to assess the nature of the threat and your model of the world.  Perhaps your model of what should be happening is inaccurate given your timing, the nature of the situation in which you find yourself, and so forth.

Thirdly, think about the the actions you are contemplating doing.  This is really a cost-benefit analysis.

Some examples:

Stolen parking place…

Is it really worth risking an accident to try and get that parking space? Probably not. Yes, it should have been your space but there is no “mega-threat” as you can find another.  What if you stop your car and cuss out the other driver and you get into an argument? Now, not only has a scene been created but you will be delayed even more.

To illustrate this, I remember years ago when I got a speeding ticket and went to driving school.  The instructor made a comparison on the board between speeding and getting a ticket.  He noted that speeding might save me maybe 10 minutes on my arrival.  If I got a ticket, the time it would “cost” me to deal with the cop would be more than the time I would save by speeding.  Other costs included fines (if any) time spend in driving school and so forth.  The cost-benefit analysis of speeding clearly showed that the benefits did not outweigh the costs.

Person cuts in line…

You can say something to the person who cut in line.  However, if you approach this person with all the energy of your heightened arousal, the reaction you get might not be the apology you deserve but an aroused angry over-reaction. Is it worth it to get into an argument when an apology would restore the situation?   Probably not.

Poorly written instructions for the toy you are trying to put together at 11:00 PM…

well, I have been there and done that. And, no, getting angry at the company, the person with inadequate writing skills, or the editor accomplished nothing.  I still had to do the best I could to figure out what I needed so I could build the bicycle and get it under the tree.

I think you get the idea.

If someone directs their anger is at you..

The process is similar to the that outlined above.  The only difference is that when someone directs their anger at you, you need to take a breath to lower your arousal so that you don’t react and, remembering that he sees you as a mega-threat, apologize for any misunderstanding (not for doing something wrong). You can then ask him how you can help to make things right.

The exception to the above is if you feel fear in the presence of someone directing their anger at you.  If this is the case, walk away.

So, my suggestion is that you enjoy all the great feelings that the holiday season elicits and be alert to anger if you experience it.  Master the anger so that it doesn’t escalate and potentially ruin your holiday.

I address the emotion of anger directly in my Amazon best selling book Beyond Anger Management: Master Your Anger as a Strategic Tool.

Have a great holiday and I welcome your comments.

 

Questions to ask when you get angry

I have a neighbor who works in “construction”.  The other day, I was trying to build something in my  garage and my neighbor came over and was watching what I was doing.  After a short while, he commented, “Let me loan you a tool which will make your job easier.”  He did loan me the tool  and the tool simplified my project.

There is always a right tool for the job. If you have it, the job is much easier.  If not, the job doesn’t get done or you improvise.  Have you ever used a shoe as a hammer?  You get the idea.

All of you reading this have a tool available to you that will help you deal more effectively with your own emotions (including anger) and the emotions of other.

That tool is the ability to formulate important and focused questions.

Let’s take a look at some of the characteristics of questions.

  1. Questions innately call for answers.

When we ask a question, our brain automatically goes into “answer mode” and seeks the information the question is addressing.

By the way, you can use this link between question and answer to your advantage.  When I was in grad school and a paper was assigned for the next class, my roommate would work on the paper until 12 or  1 o’clock and would then go to bed.  I would stay up until the paper was done.

At 4 or 5 0’clock, he would wake up and type out the paper.  It drove me crazy.  I did not realize until much later that his brain was working on the paper while he slept and all he had to do when he woke up was download the information.

I have used this strategy for years to write articles, speaches and book chapters.   It takes some practice and some faith that it will work, but you can do it.

While it is nice to use our brains and the questions we ask to solve challenges we face and compose articles, there is an underlying element to questions you need to be aware of.

Because the question sets up the parameters of the information or answers you get, you won’t get  quality detailed answers if you ask inadequate questions

Put another way, do you really want to have the information your question is seeking?

Let me give you an example.

Have you ever made a mistake and asked yourself: “How could I  be so stupid (emphasis added)?”  Do you really want to know about your (implied) stupidity?   Probably not.

Or, do you really want to know: What can I do to prevent a similar (mistake) in the future?

2. It is important to note that nearly all the behavior we observe in others or in ourselves is an implicit (or unasked) answer to an (often) unacknowledged question.

As an example, when you get angry and lash out at someone, the implicit question is: “What do I need to do to eliminate the threat that is facing me?”  Your actions are your answer to that question.

The questions you ask and the words you use will have an impact on the emotional response you get to the question.

As an example, in response to someone’s inappropriate behavior toward you, is there a different response to the question, “What is his problem?” verses “What is he trying to accomplish here and what are the challenges  he is facing?”

I think you get the idea.

In seeking to resolve conflicts involving anger, the goal is to, as much as possible, adopt a nonbiased, non-defensive, solution-seeking mindset.

With this orientation, you can formulate questions designed to help you gain a better understanding of what is eliciting (not causing) your anger, gain some insight into your behaviorial response and its effectiveness, and create an outlook which can facilitate a successful (win/win) resolution to the interaction between you and another person and improve your relationship with that person.

This approach is also effective if you are dealing with someone elce’s anger.

Questions leading up to your own anger

  • What is the nature of the threat?
  • How valid is my perception of threat?
  • What assumptions am I making about the other person and might they be inaccurate?
  • How else could I think about this situation?
  • Will the action I am motivated to take by the emotion I’m experiencing deal with the threat or am I, perhaps, over or underreacting to the threat?
  • What response can I choose to take to adaptively deal with the perceived threat?

Questions after your anger is displayed?

  • How effective was my display of anger in dealing with the threat?
  • Did I get the response I was expecting?
  • Was my anger appropriate for the situation?
  • What went right with my anger?
  • What went wrong?
  • Did I misperceive the nature of the threat?
  • Did I miscalculate the amount of force you needed to deal with the threat?
  • Was my message misunderstood, misinterpreted or ignored?
  • What can I do differently to get a more adaptive response to my anger?

Someone else’s anger

I wrote  three part series of posts entitled “You are the target of someone else’s anger.”  which covered this topic in great detail.  You can get to these posts by clicking the February and March 2017 tabs in the archives.

The short version is that you can get a better understanding of this other individual by analyzing his anger.

Some relevant questions to gain understanding.

  • What is the nature of the threat that he perceived as he interacted with me?
  • Did he correctly interpret something I did?
  • Did he misunderstand what I was doing or saying?
  • Did he want me to give him some space (put me on notice)?

Some important questions to determine your response.

  • What is my goal in this interaction?
  • What is the best way to communicate with him in this situation?
  • If I was “wrong”, how can I effectively apologize?
  • If I did nothing wrong, how can I help him understand what I have done?
  • If I can’t directly deal with this person because of his “superior” authority, power, or potential to “harm” me, how can I safely accomplish my goals with “indirect” action?

When you ask the right question, you are more likely to get an answer which will lead to an effective response that will help you address the perceived threat.  The anger you experience will then be resolved and will no longer be needed.

I welcome your comments.

My wide ranging and informative interview on anger.

This is a link to a podcast I did with Linda Wattley on The Truth Will Set You Free channel.

It is entertaining, informative and covers a lot of topics involving anger.

I hope you will click on over there, enjoy the 50 minute interview and leave a comment.

TLBTV: The Truth Will Set You Free – Let’s Talk About Anger America!

Anger: How to be calm and collected when you are angry and discuss an issue that bothers you?

When it comes to anger, control is important so that you do not go off the deep end.  This is what it means to stay calm.

Staying calm does not mean that you stop being angry.

What you want to learn is how to both manage and master your anger so that it works for you and you can use the energy it gives you to correct a negative situation.

This is what I mean when I talk about strategically deploying your anger.

Let me give you some background information so you understand what anger is and what happens to you when get angry.  I will then give you some suggestions you can use to help you master your anger so that you can say what you need to and deal with the situation.

Anger is one of the 6 basic emotions (mad, sad, glad, fear, surprise and disgust) that humans have had since time began.  The job of anger is to prepare us to fight off threats that will harm us if not dealt with.  When we were living in caves, these threats were always real and usually were life threatening.  When angry, adrenaline is released into the body and prepares us for battle by giving us the energy we need to overpower our adversary

Fast forward to the 21st century.

Today, anger acts on  you the same way that it did for Mr. Caveman.

Your anger tells you that you perceive a threat to you.  Today, unlike for our ancestors, most threats are not survival based.  They are threats to our ego, our sense of right and wrong, our values and so forth.

I call these psychological threats.

With the above in mind, let’s take a look at what you can do.

  • The suggestions I will be making sound simple to do and they are.
  • However, they will not be easy to do in the situation when you are angry.
  • Consequently, in order to use these suggestions, you will have to practice them.

This is a mistake that many writers make.

  • The writer offers a strategy. The reader tries to implement the strategy.  Nothing changes. The reader feels more frustrated.
  • I hope this does not happen to you, my readers.

Anger management:

You should practice moving into anger management as soon as you become aware that you are getting angry.

You manage your anger when you create both psychological and physical “space” between you and the person with whom you are interacting.

You create psychological space when you lower your initial arousal level so that you can respond rather than react to your situation. You do this by taking a deep breath as soon as you become aware of your anger.

There are two reasons for taking a deep breath.

1. The first reason is that the deep breath relaxes you physically and lowers your arousal (level of energy).  If you need to take several deep breaths, that is okay.

Most people tend to get over-energized in angry situations.  The deep breath helps to counter this,

2. The second reason is that the breath gives you a few seconds to collect your thoughts.  Your thoughts (perceptions) are what create the anger in the first place.

You create physical space by taking a step back from the other person.

You do this for two reasons.

1. First of all, it gives you some additional safe space if you need it.

2. Secondly, it sends a message to the other person that you are not a threat to them.

This physical space can be a small or a large step back.

Anger Mastery

Anger management involves lowering your level of arousal and most writers talk about anger management as an end goal.

I suggest you move on to anger mastery which involves resolving the situation in which you find yourself by either strategically deploying your anger if the threat is valid or letting go of the anger if you determine that you have misinterpreted the other person’s behavior.

When you master your anger, you attempt to assess the nature of the threat and choose your most adaptive response.

When you are in the middle of an interpersonal interaction the goal of which is to communicate your concerns, there are two assessments to be made:

  1. On the one hand, you need to assess the validity of the threat that you perceive in the situation that is leading up to (not causing) your anger.
  2. Secondly, if the other person is expressing anger (or its lesser cousin irritation), you should attempt to assess the threat that he (or she) perceives in you.

There are two reasons for assessing the nature of the perceived threat (both yours and theirs).

1. When you think about the threat, you give yourself a few moments to “calm down” a bit further and plan your response.

Note: You are not becoming less angry.  You are simply letting some of the energy go so you can take effective action.

As an analogy, when you are in your car, you slow down just enough to get around the curve.  Too much speed, you get in an accident.  You don’t stop the car, you just drop the level of energy (speed, in this case) to remain effective.

2. Thinking about your adversary’s perception of threat gives you an advantage in that it helps you manage your own anger by giving you some awareness of where their anger is coming from so you don’t take it personally and helps you deal with him or her.

If you can’t figure out what their threat is, this is okay.  You can still master your own anger.

You may decide that there is no real threat and just let go of your anger.

If you decide that the threat is real, you can use all of your energy to effectively deal with it.

As I said above, it is easier for me to make these suggestions then it is for you to implement them when you are angry and over-energized. But you can learn to implement them!

With this in mind, I suggest that you “practice” these strategies.

Here is how

In the comfort of your own home,

A. Review the strategy in your mind ==>

1. As soon as I become aware of my anger, I will stop and take a deep breath.  If I need to, I’ll take two deep breaths.

2. Once my thoughts are more clear, I will think about the nature of the threat I perceive.  If I can, I’ll try to get a fix on his or her perceived threat.

3. As my thoughts continue to clear and my energy level drops just enough, I’ll engage him or her in conversation.

B. Next, think about the last time you got angry and did something that was not very effective ( like crying or screaming)==>

1.   Let’s say this is point B in the interaction.

2. Try to think back to point A when you first became aware of the anger.

3. Imagine yourself taking a deep breath and successfully implementing the strategy.

4. Do this several times.

C. You can also practice taking a deep breath with other feelings such as stress, anxiety and so forth.

The purpose is to give you a sense that you can do this (YOU CAN) so when you find yourself in the next angry encounter, you are more prepared to take effective action.

I welcome your comments.

Things happen after an “anger”.

You are probably wondering what an “anger” is.  And, rightly so. I am using the emotion of anger as a noun or as an event.  In other words, when you get angry, I am suggesting, for the sake of the discussion, that you are experiencing an “anger”.

In both of my Amazon bestselling books and other posts, I have written about anger  as an emotion that:

  • communicates a specific message
  • can be mastered
  • can be strategically deployed to improve your life and your relationships.

Whenever I write about specific emotions, about emotions in general or about the model of emotions, I talk about all emotions, including anger, as tools.  This is a very useful metaphor because you use tools on a daily basis including your cell phone, your computer, your car, your TV remote and so forth. In the same way that you learn how to get the most out of your cell phone as a useful tool, you can learn how to get the most out of your anger as a useful tool.

While this model of emotions  remains useful, I want you to think about the display of anger as an “event”. In other words, your getting angry at someone is an anger event (or an “anger”) and you can get a better understanding of anger by analyzing this event and learning from it.  This is true whether it is your anger or anger directed at you.

My goal is provide many different ways of understanding anger not because one is better than the other (They are all effective.) but because one metaphor may work  better for you than another.  You pick which model works best for you.

Or use some parts of each model.

Events

Let’s say you are setting up an “event” such as a book promotion, a soft-opening for a new business, a surprise birthday party for a good friend, a plan to study for an upcoming exam or a trip to the store to do grocery shopping.

Every event can be analyzed in terms of at least three elements:

  • What is the purpose you wish the event to accomplish?
  • What set of actions do you need to complete in order to fulfill the purpose of the event?
  • What is the outcome that you can measure to determine whether or not your event was “successful” in fulfilling the purpose?

This “outcome” is what happens after the event has taken place.

Anger as an event.

Purpose

Anger, as an emotion, has two purposes.

  • One purpose of anger is to alert you to and prepare you to deal with a perceived threat.  Typically, this threat will involve a specific goal of yours, a basic value such as respect or your view of right and wrong, your finances, your view of “territory” including your personal space, your home, your family and so forth.
  • The second purpose of anger is to warn others that you perceive them as a threat, that you are prepared to defend yourself and that you are ready to go to war to eliminate the threat.

Actions needed

When you get angry, you choose the amount of force needed to eliminate the perceived threat.

If the threat is relatively minor (yet important enough to be seen as a threat), you will act accordingly including engaging the other person by expressing your concerns and so forth.

If you perceive a major threat, you may go on “red alert”, fire up your “phasers”, and take your best shot. (Sorry for the Star Trek analogy.)

Measuring the outcome.

Once you have completed your “anger” (remember the event), you can look back on it and decide whether it was successful or not.

This is the step that most anger management approaches miss because they tend to focus on controlling the anger rather than mastering it as a strategic tool.

Your own anger.

Let’s go back to the events listed above and say that the specific event we are looking at is a trip to the store.

You go to the store, do your shopping, get home and realize that

1) you forgot to buy milk,

2) you spontaneously bought some items you really didn’t need (Think about all those goodies beckoning you on the shelves by the check-out counter.)or 3) you purchased some items you already had at home.

When you analyze your shopping event, you realize that you made some mistakes.  You did not make a comprehensive list and you were hungry when you went to the store. So, while you did get many of the items you needed (advantages), you had outcomes you didn’t want (disadvantages).

So, let’s look at your anger.

You get angry and, once you calm down, you look back on your anger event so that you can learn from it for next time.

Did you achieve your purpose in that the threat was eliminated without unnecessary collateral damages?

If you were ignored or criticized for your anger, or you ended up hurting someone physically or emotionally, or the threat was not nullified, then your anger was not completely successful and you will need to make some adjustments the next time you perceive a threat and get angry.

Some relevant questions.

  • Did you misperceive the nature of the threat?
  • Did you miscalulate the amount of force you needed to deal with the threat?
  • Was your message misunderstood, misinterpreted or ignored?

Someone else’s anger

I wrote  three part series of posts entitled “You are the target of someone else’s anger.”  which covered this topic in great detail.  You can get to these posts by clicking the February and March 2017 tabs in the archives.

The short version is that you can get a better understanding of this other individual by analyzing his anger (event).

Some relevant questions to gain understanding.

  • What is the nature of the threat that he perceived as he interacted with you?
  • Did he correctly interpret something you did?
  • Did he misunderstand what you were doing or saying?
  • Did he want me to give him some space (put me on notice)?

Some important questions to determine your response.

  • What is my goal in this interaction?
  • What is the best way to communicate with him in this situation?
  • If I was “wrong”, how can I effectively apologize?
  • If I did nothing wrong, how can I help him understand what I have done?
  • If I can’t directly deal with this person because of his “superior” authority, power, or potential to “harm” me, how can I safely accomplish my goals with “indirect” action?

I think you get the idea.

When you get angry, you set in motion a series of consequences, actions, and reactions that are directly related to your “anger”.  This is inevitable.

Your responsibility, after an anger, is to analyze whether you were effective or ineffective in resolving the situation which elicited your emotion and resulted in (not caused) your anger.

When you learn from your experience, you have the opportunity to change your behavior the next time you perceive a threat, your “anger” becomes more adaptive, and you avoid making the same mistakes.

You can become a better..

  • shopper
  • event planner
  • student
  • angerer

I welcome your comments.

 

 

 

 

What to do when it feels like anger but isn’t.

In my most recent Amazon Best Seller Book, Beyond Anger Management: Master Your Anger as a Strategic Tool, I discuss the Anger Mastery Cycle.

The Anger Mastery Cycle:

By the way, you can download a copy of the Anger Mastery Cycle by scrolling up to the top of the page, looking over to the Right hand side of the page and clicking on the “Anger Mastery Cycle PDF”.

Once you have labelled the emotion you are experiencing as anger and moved into anger management which involves lowering your arousal and creating both physical and psychological distance between you and the perceived threat, you can then move into anger mastery.

You master your anger when you take a moment to assess and validate the nature of the threat.

There are only two options here:

  • You are expressing anger and there is a genuine threat.
  • You are expressing anger but there is no threat.

If the threat is genuine and your initial perception is accurate, you stay angry and you choose how you will respond to the threat.

If you are angry and there is no threat, there are three possibilities:

  1. You have misunderstood or misperceived the situation in which you find yourself
  2. You are using anger as a secondary emotion
  3. You are using anger as an instrumental emotion

If you have misunderstood or misperceived the situation, you can change your thoughts about what the interaction in which you find yourself. When you do this, the anger goes away because there is no threat.  This is what you want to do when your understanding of an interaction changes.

Secondary and Instrumental Anger

This is the real focus of this post.

Both secondary and instrumental anger look like valid anger but do not function as valid anger.  There are at least three reasons for this.

  1. Definition:

Valid anger is an emotion, the function of which is to alert you and prepare you to deal with a threat you believe you can eliminate.

Secondary anger is an emotion that is deployed to substitute for another emotion you would rather not feel

Instrumental anger is deployed as a blunt force instrument designed to manipulate another person into doing what you want them to do.

2. Threat:

With valid anger, there is an observable threat.

With  both secondary and instrumental anger, there may not be an observable threat to your goals, physical integrity, or basic values.

3. Function:

The function of valid anger is to prepare you for battle.

The function of secondary anger is to insulate you from experiencing uncomfortable emotions.

The function of instrumental anger is compensate for inadequate social skills and facilitate you getting your way.

Some explanation:

Anger, by evolutionary design, is a powerful emotion.  This is true in both how we experience anger and in how our anger is experienced by those with whom we interact.

This is the key to understanding secondary and instrumental anger.

Secondary, or substitute, anger.

For men, primarily, emotions such as hurt, anxiety, and guilt are experienced as uncomfortable. With these emotions,  a man can experience himself as vulnerable, exposed and even weak. Vulnerability and exposure, while part of the message of hurt, anxiety and guilt which can be utilized to master these emotions, typically elicits a desire to avoid these uncomfortable emotions. Men are not used to these feelings.

Anger, on the other hand, elicits a feeling of power.  When angry, men are prepared to take on the world and go to war.  In addition, men are socialized to experience and are usually comfortable with anger.

Consequently, a man is motivated to substitute anger for feelings of hurt, anxiety and guilt. Hence, anger as a  secondary emotion.

  • The upside of secondary anger is that a man can avoid uncomfortable feelings.
  • The downside of secondary anger is that it is dishonest and that it prevents its user from dealing with the issues at hand about which the adaptive emotions of hurt, anxiety and guilt are alerting him and attempting to prepare him to address.

Instrumental, dishonest, or manipulative, anger.

Anger, by evolutionary design, prepared us to deal with a survival based threat. We were set up for fight or flight.

Well, “fighting”, which involves confrontation, can take many forms.  We can go to war and physically engage the aggressor. Or, we can display our superior force and hope the aggressor backs off or disengages.

  • You see this in movies where an aggressor assesses the armies of an enemy and decides whether armed aggression will be successful or not.
  • You can see it when you look at videos of “aggressive facial expressions of  pacific islanders”.
  • And,  you can see it in news stories of people backing away from someone on the street who appears to be angry and aggressive.

Anger, with its accompanying facial and physical expressions, communicates the message that you are a formidable and powerful individual who should not be messed with. Our cave dwelling ancestors may have lived to fight another day if their display of anger “convinced” a marauding predator to leave and go somewhere else.

Based on this function of anger, men, more so than women but women as well, can use a display of anger to manipulate another person to change their behavior and conform in order to avoid the wrath of the “angry” person.

Please note that I am not talking about the display of valid anger.  If there is a valid threat, you experience and display anger, and the threat is neutralized, you have mastered your anger. This is honest, or valid, anger.

However, when you are not angry because there is no valid threat and you display anger because you know the other person will submit to you, then you are using anger to manipulate that person. You are using anger as an instrument to accomplish a specific end.  This is dishonest or manipulative anger.

Hence, it is instrumental anger.

Your next step

If your goal is to master your own anger or the anger of another person, the most important question you can ask, in the presence of anger, is this: “What is the perceived threat?”

If you are using anger as secondary or instrumental emotion, it will become clear to you that there either is no significant threat or that you are experiencing an uncomfortable or unfamiliar feeling informing you that an issue you are facing person needs to be addressed.

  • Hurt: Someone has done something that leaves you feeling interpersonally wounded or damaged and you need to address this with them.
  • Anxiety: There is a future possible threat that you need to evaluate and possibly prepare to confront.
  • Guilt: You have done something wrong that you need to take responsibility for and move to address and make right.
  • Manipulation: You are using anger to manipulate another person either because anger seems more efficient in the moment or you lack either the power or the interpersonal skills to interact with this person and facilitate their changing their behavior.

Once you identify your anger that isn’t anger, you can choose to approach the situation in which you find yourself in a different manner.

You might have to acquire some new skill sets to do this.  But, it can be done.

If the secondary or instrumental anger is being displayed by someone elce, questioning the nature of the threat should begin the process of understanding and mastering their anger for your and their benefit.  Just be aware that a man covering up feelings of vulnerability with secondary may not be willing to give up his cover.

I welcome your comments.

 

 

How Healthy Is It to Save Anger?

This is an interesting question that was asked on Quora.com. The question presupposes that anger can be “saved”.

For this to occur, anger would have to be a source of energy like electricity that could be stored or it might be an emotional placeholder that could be held in stasis and returned to at a later date much like a document that is “saved” until it is retrieved to be worked on or utilized in some fashion.

The quick answer is that you can’t save anger and chronic anger is unhealthy.

What actually is anger?

  • Anger is a primary emotion, the function of which is to alert us to and prepare us to deal with a threat we believe we can eliminate if we throw enough force at it.
  • Anger, as an emotion, is a primitive threat detector. This is how anger evolved, how it worked when we lived in caves, and how it continues to operate today.
  • Anger prepares us to go to battle. In “cave days”, all threats were survival based (would kill us) so being revved up for war was necessary, appropriate, and life saving.
  • Today, our threats tend to be psychological so, while it may initially be useful to prepare for battle, studies show that it is counterproductive and even unhealthy to stay in a constant state of anger.
  • Anger is a motivator and, within a specific context, provides us with the energy necessary to confront and overpower a threat.

How does Anger happen and what are its consequences?

The emotion of anger follows a specific cycle.

In my most recent Amazon best selling book Master Your Anger as a Strategic Tool, I discuss the Anger Mastery Cycle which starts with the unconscious scanning of your surroundings for threat, going into fight or flight when a threat is perceived, managing your anger by reducing your arousal and creating both a physical and psychological space between you and the “threat” and then mastering your anger by assessing the nature and validity of the “threat” and choosing an effective response.

By the way, you can download a copy of the anger mastery cycle and the first two chapters of my book by scrolling up to the Welcome post.

Secondly, anger prepares your body for war.

Chemicals are injected into your body which heighten your awareness, reduce your unimportant bodily functions such as digestion, and increase the ability of your blood to clot.  If you were facing a saber toothed tiger who wanted to eat you, you would want to be able to focus your attention on the beast, be protected from blood loss, be able to run away from the danger and so forth.  You wouldn’t care about digesting your lunch if you were about to become his lunch. These chemicals also give you the energy to fight off the threat.

It is important to note that many studies have noted that these physical changes when associated with chronic anger can have severe negative impacts on your body. In other words, chronic anger can make you sick.

Thirdly, you cannot “save” anger.

The emotion of anger is situation specific and is elicited when you perceive a threat. There is no organ in the body which stores anger.

Anger is elicited when you subconsciously perceive a threat or you “recreate” that threat in your mind when you dwell on a previous event. While it may seem like you have “saved” your anger, in fact, you generate “new” anger every time you revisit the threat. And, if you generate new anger often enough, it is experienced as chronic.

So, what can you do?

Well, if you perceive a valid threat, you can use the energy of your immediate anger to develop and execute a plan to deal with the threat. This is how you master and deploy your anger as a strategic tool. This assumes that you are in a position to directly deal with the threat.

Sometimes, however, as I discovered when I asked many professional women about anger, it is not always possible to directly deal with a threat. This is because there may be unwanted consequences to the direct expression of appropriate anger or you do not have the status to directly deal with the threat. If this is the case, you use the energy of your anger to plan an indirect approach to the threat. You are strategically using your anger but you are not directly expressing it. This is not the same as suppressing your anger which would involve invalidating it and pushing it down inside of you. Suppressing your anger can have both unwanted physical and psychological consequences.

If you experience chronic anger, I suggest you take some time to really look at the unresolved threat you keep reliving and develop a plan to either deal with it or accept that there is nothing you can do about it, forgive the person who hurt you, and get on with your life. Forgiving, by the way, is not absolving this person of responsibility for their actions. Rather, forgiving another person only means that you psychologically remove yourself from, or let go of, that person rather than carry them around with you in your head every where you go.

I worked with young women, all of whom had been physically, sexually, and/or emotionally abused. Forgiving was the only way they could grow psychologically and move on. Again, this is not absolving anyone of responsibility for their actions. Nor, is it forgetting any healthy lessons that one needs to remember from past experiences. Nor, is it putting something in the past and not taking any action in the present to prevent any future actions from taking place. Forgiveness only means that you are no longer negatively impacting yourself regarding a situation you can’t change. If you go to March 2017, in the archives above, you can access a post on forgiveness.

When you forgive another individual, you let go of your anger as there is no immediate threat that you can go to war with and eliminate.  However, as you want to remain alert to any future threat, you could become committed and determined. You may choose to experience the emotion of commitment in that you are determined to never submit yourself to the kinds of threats you experienced in the past.  Determination will motivate you just as much as anger will and it is a more effective and sustainable emotion.

In summary, anger, as an emotion, is situation specific and, while anger energizes and motivates you to fight off a threat, the emotion doesn’t act as a “place holder” and the energy that is generated in your body can’t be saved.

I welcome your comments.

How can I control my words when I am angry?

This post is based on an answer I posted on Quora.com to this question. While the question addresses (angry) words, the same advice applies to unwanted or inappropriate (angry) actions.

In my answer to an earlier question, I noted that the message of anger is that you perceive a threat to some VITAL aspect of your life that you believe you can eliminate if you throw enough power at it.

I also noted that the body’s anger initial reaction to any perceived threat is to go on “red alert” and prepare for battle. In your case, your “angry words” are your battle plan.

As it turn out, there is a slight time delay between the message that goes to the amygdala which prepares you to react to the threat and the message to the cerebral cortex which allows you to decided what to do about the threat.

It is this time delay that you can learn to use to your advantage.

Regarding anger, most writers talk about anger management.  I believe that anger should be mastered (strategically applied to remedy the situation which elicits the anger) rather than managed as “management” implies primarily “control”.  While mastering anger does, initially, involve controlling one’s physical and psychological reactions to anger as the anger management approach teaches, anger mastery teaches you to validate the anger, assess the nature of the threat, and match your response to the level of that threat.

The angry words to which you refer are usually your first reaction to the threatening situation you perceive.  You want to defend yourself and lash out.

Anger mastery always recommends controlling this reaction as it may or may not be appropriate to the situation once you have assessed what is actually taking place.

If the best you are capable of doing for now is controlling your anger and your behavior, then “bite your tongue” (figuratively, not actually), force yourself to keep quiet or walk away.  This is better than cussing out your boss or getting yourself in trouble with friends and loved ones.

Anger mastery can be learned but it takes time.

With this in mind, there are three components to mastering your anger and the behavior you engage in when angry.

The first component involves the cerebral cortex (the thinking part of your brain)

In order to give yourself a few seconds to think about your situation and make a decision, you have to reduce your level of arousal and give yourself some space between you and the threat.

This is the basis of taking a physical step backwards, taking a deep breath, and counting to 10.

While this is easy advice to give (and it is accurate), it isn’t always easy to do in the heat of the moment.

So, it is important for you to prepare yourself to take a deep breath before you get angry.  You can do this by thinking about the situations  which “push your anger button” and imagining yourself taking a deep breath in that situation.

You can also think about where, in your body, you experience anger. Do your muscles tense up? Do you get a warm sensation somewhere, etc.

Knowing how your body alerts you to anger gives you some additional warning time.

If the above sounds strange to you, I understand.  Do the best you can.

With practice, you will be able to anticipate your anger and reduce your arousal just enough in the situation to stop yourself before you react.

The second component is to evaluate the nature of the threat.

If the threat is to a vital goal, a critical belief, to your family or your reputation, you will need to take action. But, you will learn to respond rather than react.

If the threat is to your ego, some less important aspect or your life, or is, in fact, not a threat at all, you may not have to take any action at all.

The third component involves deciding what  you will do about the threat.

Based on your evaluation of the nature of the threat, you can make a plan involving what you will do to resolve the threat.

Rarely, in the case of anger, does action have to be taken “right now”.  In the vast majority of cases, you can take a few moments, reduce your arousal (count to 100 if you have to or take a couple of deep breaths), and then choose how you will RESPOND to the situation.

In summary, to manage your anger rather than control it, remember the following”:

1. You always have some time to choose a response

2. The message of anger is that you perceive a threat you believe, on some level, that you have the ability to eliminate.

3. Think about what kinds of situations “push your anger button” and become aware of how your body alerts you to your anger.

4. Practice in your imagination, reducing your arousal in these situations.

5. Take a moment in the anger eliciting (not causing) situation to evaluate the nature of the threat.  Your first perception of the situation is not always accurate.

6. Based on your evaluation in the moment, choose how you will respond, and do what you decide.

7. Practice the above in your imagination as best you can and implement it as needed.

I welcome your comments.

There is no such thing as an “anger problem”.

There is no such thing as an “anger problem”.

Following a recent college class I teach in which I discuss what emotions are and how mastering them is a key element of critical thinking, a student came up to me and volunteered, “I have an anger problem.”

When I asked him to explain, he noted, “When I get angry (emphasis added), I tend to (do inappropriate things).”

The things he does, when angry, get him in trouble, ruin relationships, or result in other issues he has to apologize for, and so forth.

You might think you have an “an anger problem” or that someone you know has an “anger problem”.

As I’ve written in many different places, the statement “I (or you) have an anger problem.” seems to make sense and to convey a statement of fact.

However……

At its best, what my student said tells me little about what may be going on with him.

At its worst, his statement is misleading and, potentially, harmful.

I see TWO problematic issues with his claim that he has an “anger problem”.

First of all, there are the facts about his situation and his anger.

His statement clearly identifies  the emotion of anger as the issue that needs to be resolved.  In other words, the anger, per se, is the cause of the challenges facing my student and it is the anger that needs to be fixed.

Other then noting that he has the “problem”, my student’s statement seems to eliminate himself as an issue. It is the same as if he said, “I have a cold.”

“I have an anger problem.” does not focus any attention on himself as part of the “problem”. Nor does it acknowledge the real “problems” facing my student.

These “problems” include, but are not limited to:

  • his tendency to inappropriately react when he gets angry,
  • his tendency to perceive another person, their actions, or their words as a threat when no threat may exist,
  • his low levels of emotional intelligence, and
  • his failure to assess the nature of the threat he perceives so that he can choose an appropriate response to what is going on.

In other words, he experiences complications with others because of:

  • his thinking about the situation he faces,
  • his tendency to react rather than respond to what is going on, and
  • the actions he takes when angry.

These are the factors that are at the heart of the consequences he elicits when angry and not his anger, per se.

His statement is misleading because, my student, his thoughts, his decisions, and the actions he takes are the “problem”.

Anger is never the problem.

Secondly, there are the psychological implications.

By “blaming” the anger as the problem, my student can avoid taking responsibility for his actions.  You see a similar situation with the celebrity who abuses his significant other and says “My anger made me do it.”or “If I wasn’t angry, I would not have done it.”  While it is most likely true that he would not have done it if he weren’t angry, his anger did not force him to do what he did.

If someone says that he ate too much because he was hungry, we don’t let him off the hook for violating his diet.

We say, “You are right, you were hungry so you ate. But, it was your choice to take that extra piece of pie.”

What my student  “sees” in a given interaction is that something happens (point Alpha), he gets angry and does something he later regrets.  He concludes that he has an “anger problem (point Omega).

Here is the process of getting from Alpha to Omega…

  • Someone does something. (Alpha)
  • He interprets their actions as a threat to his goals, values, basic beliefs, or opinion about the way things should be and he believes that he is more powerful than they are.
  • His Amydala picks up the interpretation and prepares his body for war.
  • He does not evaluate the situation but react as if the threat is real.
  • He takes action to eliminate it.
  • He does not  get the result he expected.
  • He blames the anger. (Omega)

His statement is potentially harmful because it directs his attention away from himself and his need for help to learn new skill.

Here is the solution to my student’s “problem”.

Anger management classes will teach him to calm himself down and prevent himself from taking action.

This is good as far as it goes but is often ineffective because it does not alter the problematic issue which is his thinking.

In my opinion, he needs to learn to master his anger.

The Anger mastery approach teaches that we need to start by taking a breath and a physical step away from the “threat” (anger management). Then we need to engage in the V.E.M.A process.

The V in VEMA stands for validate.  We validate our anger by acknowledging that we are angry.  By itself, this makes the anger a conscious response rather than an unconscious reaction.

The E in VEMA stands for examine.  The  next step is to examine the threat and decide whether it is valid and, indeed, a threat.  Perhapts, we have misunderstood what is going on and no threat exists.  We may have to ask some questions here to gain more knowledge about the person with whom we are interacting and their motivations.

The M in VEMA stands for motivation.  Based on our examination, we can decide what action we want to take and use the energy of our anger to push us forward.  This action can involve anything from a conversation to an apology or to aggression depending on the nature and urgency of the threat.

The A in VEMA stands for taking the action we have chosen.

Once we acknowledge that our thinking and not our anger is the “cause” of our actions, we no longer have an “anger problem”.  We are then empowered to initiate the VEMA process whenever we get angry.

While this is difficult to do, it is doable with practice.

You can download the first two chapters of my recent Amazon best selling book: Beyond Anger Management Master Your Anger as a Strategic Tool by scrolling up to the “Welcome” post above.

I welcome your comments.

 

Applying the Emotions as Tools Model to Business Part 2 (Anger)

In Part 1 of this post, I discussed the Emotions as Tools Model, the concept of threat, and anxiety. In this part, I discuss anger.

Anger

Anger is a here-and-now emotion the message of which is: I am facing a threat that I believe I can overcome or eliminate if I throw enough force at it. While you can get angry about something that has already happened (the past), or about what you expect to happen (the future), you are always angry in the present concerning a threat you are motivated to do something about now.

My best selling book Beyond Anger Management: Master Your Anger as a Strategic Tool specifically addresses the emotion of anger and is available on Amazon.

You can download the first two chapters of Beyond Anger Management by scrolling up to the “Welcome” post.  There is no opt-in.

As an entrepreneur, you might get angry at:

  • suppliers who do not fulfill the terms of a contract,
  • employees who are irresponsible or fail to deal appropriately with customers,
  • your computer for not working right,
  • yourself for not doing something you “should” have done,
  • and so forth.

Now, you might rightly say that getting angry at a computer makes no sense. And, you would be right. But, I did not say your anger had to be appropriate for the situation. I only indicated that the message of anger is that you perceive a threat you believe you can eliminate if you throw enough force at it. Ever heard of someone destroying a computer?

Employees can get angry at you for a perceived injustice, angry at each other, or angry at a customer.

I know of an individual whose job is technical support. While she is technically very good and can answer any question that comes up, she does not do well with customers who “blame” her for advice they don’t like or unwanted results due to their not following the advice that was given, who direct their frustrations with the company or its policies at her, or who become “belligerent” for who knows what reason. Notice the highly subjective nature of the words in quotes. While she has not expressed her anger at the customer, she carries it with her and chronic anger can lead to physical issues for her or her leaving the company.

When an employee’s appropriate anger is either not validated or is marginalized, as is often the case for professional women, that anger can become chronic.

Customers can get angry at you or your employees for any number of reasons.

I recently had some landscaping done and the employee assigned to manage my “project” did a horrible job. I was angry at both this staff member and the company for the poor work that was done. The company was “angry” with the employee and fired him because his “failure” could have negatively impacted an otherwise very good and hard won reputation. Fortunately, the company sent out a different employee who handled my concerns and alleviated my anger.

Understanding what anger is and how to master both one’s own anger and anger directed at you could benefit you, your employees, and your customers.

The Anger Mastery Cycle visually illustrates how the process of anger works and you can download a copy of The Anger Mastery Cycle for free with no opt-in above.

When you perceive a threat (as defined in my last post) that you decide you can eliminate or, overpower, you label the emotion you experience as anger. If you are naïve about your anger, you probably will react to the threat and later regret what you did.

If you know what anger is and the message of anger, you can move into anger management and protect yourself by creating both some physical space between you and the perceived threat (taking a step back from the issue) and some psychological space and by taking a deep breath and lowering your level of arousal.

You can then move into anger mastery which involves assessing the nature of the threat and choosing how you want to respond.

If the threat is genuine, you can use the energy of the anger as motivation to make a plan and deal with the threat.

If you are still angry and the threat is not “genuine”, your anger needs to be reevaluated and there are three possibilities:

  1. The first possibility is that there is no threat and you (or they) have misunderstood what is going on. For example, you thought your provider was intentionally messing with you only to find out that the delivery was delayed by an event beyond the provider’s control.
  2. The second possibility is that the anger is being used as a secondary feeling. Anger, as an emotion, is both familiar and “comfortable” to men specifically. Anger is an energizing emotion and  elicits a feeling of being “powerful”. Because of this, anger may be substituted for another feeling such as vulnerability, embarrassment, or hurt, which is less familiar and leaves a man feeling “weak”. An employee may express anger as a cover-up and substitute for feeling “dumb” due to a poor decision.
  3. The third possibility is that anger is being used The individual isn’t really all that angry but knows that anger leads others to back off from or give in to the demands being made. Instrumental anger is deployed as a tool to bring about a desired outcome. This can happen in an office (or other) setting.

While both secondary and instrumental anger are “dishonest” anger, they still expressed as anger and must be managed and mastered.

With the above knowledge, if you are angry, you can evaluate your perceived threat and your angry reaction to it and choose how you want to respond so that you can effectively deal with the situation in which you find yourself.

With another person’s anger, you can use your knowledge about this emotion to begin to manage (help them resolve) their anger.

Three steps are involved in dealing with anger that is directed at you:

  1. First, you need to validate their right to be angry because the emotion follows from their perception of the event and they are correct in their perception until helped to see otherwise. Once you have accepted their anger, you are no longer a direct threat to them. The reason for this is that they are angry at you (or what you represent) and assume you will act in a threatening manner which they are prepared to counter. When you validate their anger (acknowledge their right to be angry not that they are right in their anger), you change the equation.
  2. Secondly, you can now assess the validity of the threat they perceive.
  3. Thirdly, once you have done this, you can choose how you want to respond to them and resolve whatever issue they have reacted to.

This is what happened with me in the example I gave above.

In parts 1 and 2 of this post, I introduced you the Emotions as Tools Model and how it can advantageously be applied to a business. I also specifically addressed the emotions of anxiety and anger.

Finally, I welcome your comments.